🛡️ Our Promise

At Cartisan, we craft home products to last. Every item you purchase—wall hooks, vases, wooden wall art, and cutting boards—comes with a 24-month (2-year) warranty against manufacturing defects.

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✅ What’s Covered

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❌ What’s Not Covered

• Damage from:

  • Accidents, drops, or improper use.

  • Exposure to extreme heat/moisture (e.g., cutting boards left in water).

  • Unauthorized repairs or modifications.

• Natural variations in wood grain/color.

• Normal wear and tear.

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⚡ How to Claim Your Warranty

1. Contact Us:

   • Email support@cartisanco.online within 2 years of purchase.

   • Include:

     • Your order number or proof of purchase.

     • Photos/video clearly showing the defect.

     • A brief description of the issue.

2. Assessment:

   • We’ll respond within 48 business hours with next steps:

     • 📦 Return Instructions (if needed).

     • 🔧 Repair/Replacement Plan.

3. Resolution:

   • If approved, we’ll repair, replace, or refund the item at our discretion.

   • We cover return shipping costs for warranty claims.

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⚠️ Important Notes

• Original Proof Required: Warranty is void without proof of purchase (invoice/order confirmation).

• Non-Transferable: Applies only to the original purchaser.

• Repaired/Replaced Items: Warranty doesn’t reset but covers remaining original term.

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🔁 Warranty vs. Returns

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📞 Contact Us

For warranty claims or questions:

• Email: support@cartisanco.online (Fastest response)

• Phone: +27 63 725 5465

• Hours: Mon–Fri, 08:00 –17:00

Note: This warranty gives you specific rights. You may have additional rights under South Africa’s Consumer Protection Act (CPA).