Terms of Service

1. Introduction

Welcome to Cartisan (“we,” “us,” or “our”), a South African online store operating at www.cartisanco.online. These Terms of Service (“Terms”) govern your access to and use of our website, including purchases of our home products: Wall Hooks, Vases, Wooden Wall Art, and Cutting Boards.

By using our site or placing an order, you agree to these Terms. If you disagree, please refrain from using our services.

2. Eligibility

  • Our services are available to users of all ages.

  • Minors (under 18) must have parental/guardian consent to purchase.

  • By placing an order, you confirm authority to use your payment method.

3. Orders & Payments

  • Pricing: All prices are in South African Rand (ZAR) and include VAT where applicable.

  • Payment Methods: We accept [Credit/Debit Cards, EFT, PayPal, etc.].

  • Order Confirmation: Orders are binding once payment is confirmed. We reserve the right to cancel orders due to stock issues, pricing errors, or fraud.

4. Delivery

  • Processing: Orders ship within 1–2 business days after payment confirmation.

  • Timeline: Delivery takes 5–7 business days via tracked courier. Delays due to logistics are possible but rare.

  • Risk Transfer: Responsibility for products passes to you upon delivery.

5. Returns & Refunds

We offer a 30-day no-questions-asked returns policy:

  • Eligibility: Unused items in original packaging may be returned within 30 days of delivery.

  • Process: Contact support@cartisanco.online for a return authorization.

  • Refunds: Issued within 14 days of receiving returned items, via original payment method.

  • Shipping Costs: Customers cover return shipping unless the item is defective.

6. Warranty

  • All products come with a 2-year warranty against manufacturing defects.

  • Claims: Email support@cartisanco.online with proof of purchase and defect details. We will repair, replace, or refund at our discretion.

  • Exclusions: Damage from misuse, accidents, or unauthorized modifications.

7. Intellectual Property

  • All content (logos, product designs, text, images) on www.cartisanco.online is owned by Cartisan.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

  • Cartisan is not liable for:

    • Indirect damages (e.g., loss of profits, data, or business opportunities).

    • Minor variations in product color, texture, or finish due to natural materials.

  • Our liability is capped at the product’s purchase price.

9. Privacy

  • Your data is handled per our Privacy Policy (linked in the website footer), compliant with South Africa’s POPIA.

10. Governing Law & Disputes

  • These Terms are governed by South African law.

  • Any disputes will be resolved in the courts of South Africa.

11. Changes to Terms

  • We may update these Terms at any time. Continued use of the site after changes constitutes acceptance.

12. Contact Us

For questions or support: